Beeliner FAQs

1. How is Beeliner different from other web/email software products?

Beeliner is unique for a many of reasons. Top is our "HTML email survey." Beeliner can send your survey as an HTML-formatted survey that most email software can display. Participants can view and respond to a survey using only their email software, no web browser is needed. For participants with email software that cannot handle HTML, Beeliner sends an alternate web link for the participant to use on the Beeliner server. Due to the large amount of different web software applications that are using around the world, as well as their version and platform (Mac, PC, etc.), this was a very difficult task from a software development perspective. But it is completely worth it as we see higher response rates with HTML email surveys versus surveys that a participant must click on a link to view the survey.

Beeliner is also frequently applauded as a very easy to use software program. The steps of survey creation, sending, and reporting are sequenced in a series of tabs that makes the whole process of creating, sending and analyzing your first survey speedy, easy and efficient.

2. What markets are most active in online surveying?

Almost all markets are starting to try out online surveys for a variety of reasons. Human resources departments are using Beeliner for new hire and employee surveys, marketing departments for customer communications and promotional activities, universities to communicate better with alumni and students, and small businesses for a wide variety of reasons.

3. What type of branding does Beeliner allow for?

You can add your logo or a graphic, select a matching color scheme, and choose from four layouts. You can specify the survey-sender name or address, as well as the subject line if sending your survey by email.

4. How does the response collection work?

Every time you create a survey, a "mini-database" is created for your survey. When participants start responding to your survey, they respond back to Beeliner which then puts all the responses into your survey's mini-database. This means that you won't be bombarded with emails and there's no manual tabulation of responses needed.

5. What can I do with my data?

Within Beeliner, you can run reports, create filters, export to Excel or to CVS format. Most database software such as SPSS or Access can easily import CVS files, making it easy for you to export your Beeliner survey data for more complex analysis. You can also share your data with colleagues or even your participants from within Beeliner by sending them your surveys results as a report in PDF format.

6. What types of reporting does Beeliner include?

Beeliner's standard reports include a top-level summary report, a presentation style report, and a details report. All reports include graphs and numerical values. Customized reports can also be created. Using the customized report functionality, you can specify what type of graph, how data should be displayed, formatting options, as well as filtering rules. A spreadsheet format reports is also available to view data by rows and columns.

7. What is a typical response rate?

Generally, web and email surveys tend to have higher response rates than paper or phone surveys. Typical non-electronic surveys have varying response rates but an accepted range is 3%. Electronic surveys tend to generate an average 10-20% response rate, although higher response rates are frequent.

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